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Feedback Form

Dear valued clients

Thank you for joining our tours and we certainly hope that you have enjoyed your holidays. To assist us in improving our trips so as to serve you better, we would appreciate if you can take some time to fill up this questionnaire.

Personal Particulars
Tour: Departure:
Name(Optional): Age:
Occupation:  

Booking Experience
( Please tick wherever applicable )
1. How do you get to know us?
Advertisements Slide-show presentation Word of mouth
Website Fairs/Exhibitions Others: Please Specify :

2. During the process of booking your trip, how do you rate the consultant serving you in terms of the following?
Name of consultant:
   
Poor
Fair
Good
Excellent
i) Possesses adequate travel knowledge
ii) Prompt in reverting to your queries and booking
iii) Has initiative and is always helpful
iv) Displays professionalism
v) Communicates well verbally and in writing
vi) Provides updated pre-trip information

Travel Experience
3. During the trip, how was your
Accommodation/s in each destination
   
Poor
Fair
Good
Excellent
i)
ii)
iii)
iv)
Guide/s in each destination
   
Poor
Fair
Good
Excellent
i)
ii)
iii)
iv)
   
Poor
Fair
Good
Excellent
i) Meals
ii) Transportation
iii) Tour Programs

4. If you have a tour leader from Country Holidays travelling with you on your trip, how did you rate him/her?
   
Poor
Fair
Good
Excellent
Name:

5. What did you find most enjoyable during your trip?

6. What did you find most unpleasant during your trip?

7. What suggestions do you have for improving the trip?

Would you join our trips again?  Yes   No
Why?

9. Which destination are you planning to travel to in the near future?

How do you normally make your travel arrangements? Through
Corporate agent Direct booking with airlines Direct booking with hotels
Travel agencies (pls specify your preferred agent)
  i)  ii) 
Others, please specify:

Country Holidays Travel

Shanghai:
258 Tong-ren Road, Jiu-An Plaza
Silver Block 5th floor, Room 5A
Shanghai 200040, China
Tel: (86 21) 3222 0616
Fax: (86 21) 6247 4166
enquiries@countryholidays.com.cn

Beijing:
RM 2804, Building 11, JianWai SOHO,
39 Middle East 3rd Ring Road,
Beijing, China
Tel: (86-10) 5869-1781/82
Fax: (86-10) 5869-1769
beijing@countryholidays.com.cn